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So I was enrolled in what I was misinformed to be a flat rate electricity plan, but turns out that they recalculate your usage at the end of the year and charge you the extra. I wasn’t informed of this when I was encouraged to use this program. Also, the reason why this bill is so high is because of a faulty floorboard heater that isn’t energy efficient and needs to be repaired - but my apartment complex was sold in December and I was not told who the new owners were until January so I had no one to contact to get it repaired and so had to run the heat during the snowy season for myself and to keep my pets alive.
This bill is due next week and I can’t afford it. They offer a repayment plan but it will be in addition to my regular electric bill which will double my bill every month and I can’t afford that at this time so I am asking for help
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