Welcome to Plumfund's Help Center. Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.
How much does it cost? It's free!
Plumfund is totally free! There are no transaction fees and no setup fees. This is possible because contributors pay the money directly to the organizer, offline, by cash or check.
Organizers may also accept online payments (powered by WePay or PayPal). The 3rd-party fee is just 2.8% + $0.30, deducted from each transaction. Contributors pay nothing and there are no additional fees.
How does Plumfund work?
With Plumfund, organizers can receive contributions offline, via cash and check, 100% free of charge. Online contributions are paid directly into the organizer's WePay or PayPal account. A 3rd-party fee of just 2.8% + $0.30 is deducted from the gift amount. Contributors never pay a fee.
What countries does Plumfund support?
Plumfund is available to residents of the US and Canada. If you live outside these countries and would like to use Plumfund, please contact us.
How can I close my account?
You can close your account from the Settings tab when editing your Plumfund.
How does Plumfund's credit card processing work?
Online payments via credit/debit card are powered by WePay (US only) or PayPal (US and Canada). There is no Plumfund fee, and the 3rd-party fee is just 2.8% + $0.30 (US)/transaction, deducted from the gift amount. Both options allow you to withdraw funds via your own bank account with no withdrawal fees. See PayPal's fees for non-US accounts.
Someone contributed to my campaign but I haven't received payment. Why?
With Plumfund, contributors pay according to the options you provided (either offline via cash or check, or online with a credit card.) Gifts are displayed on the Contributions page, either as Pledges (unpaid) or Received (paid). Offline gift always remain as Pledges until you receive the payment and manually update the payment date.
To see which payment option your contributor selected, visit the Contributions page. Cash or check payments will simply be given to you by the contributor, offline, at which point you will manually update the payment date.
If it was a credit card purchase, it should automatically display as Paid. If not, please login to your PayPal account and view the History to check if the payment was indeed completed.
How do I issue a credit card refund?
Since online payments are sent directly to your WePay or PayPal account, Plumfund cannot issue refunds. However if a contributor requests a refund for their online payment, you can issue it following these instructions:
- Locate the payment in your WePay or PayPal account.
- Click the Details link.
- Follow the refund instructions there.
My funds are being held in reserve. What should I do?
If you are having trouble accessing your funds in your WePay or PayPal account, contact us immediately. We have a special arrangement with both companies and we can usually get the funds released.
I contributed to a Plumfund but I don't know if my payment went through.
There are two ways to pay for a Plumfund contribution; 1) Offline, where you print a certificate and give it to the organizer with cash or check, or pay online.
If you paid online, you should have received an e-mail receipt. Check your e-mail for the receipt and/or your credit card activity for the charge.
If you aren't sure which payment method you chose, check your Plumfund confirmation e-mail. There you will find either a receipt or payment instructions for the payment method you selected. If you don't have the Plumfund e-mail, please check your spam folder or contact us and we will resend it to you.
My credit card is not being accepted. What should I do?
If your card is declined, please try your transaction again, and be sure to correctly enter the billing address of the card.
If your credit card still doesn't go through, we suggest you choose one of our offline payment methods. You can either send a check in the mail directly to the organizer or present cash or check in person.
I've changed my mind. How do I cancel my contribution?
If you have NOT yet paid, please click the link in your Plumfund confirmation e-mail. There you can cancel the pledge. If you don't have the e-mail, contact us and we can cancel the pledge for you.
If you HAVE already paid online or given the organizer the funds, we cannot cancel the payment. You will need to make arrangements directly with the organizer to retrieve your funds.